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Tettra Help Docs

  • Category IconGetting Started
  • Category IconUsing Tettra
    • Category IconCategories
    • Category IconSubcategories
    • Category IconSearching in Tettra
    • Category IconPage Requests
    • Category IconPage Editor
      • Category IconCreating and Managing Pages
        • How to create a new page
        • How to edit an existing page
        • How to revert to a previous version of a page
        • How to import a file into Tettra
        • How to link to internal Tettra pages and questions
        • How to insert and delete an image on a page
        • Sharing Pages Outside Your Team
        • Invite-Only Categories
        • Updating a Page Owner
        • Updating Page Ownership In Bulk
        • How to archive, restore, and permanently delete a page
        • Can I import a Google Doc in Tettra?
        • How to move pages
        • How to pin a page to the top of a category
        • How to print, export, and save a page as a PDF
        • How to resize and align images
        • How to export your content
        • How to upload a video file on a Tettra page
        • Troubleshooting pages that aren't loading
        • How to upload, attach, and delete files to a Tettra page
        • Category IconEmbedding in Tettra Pages
        • How to lock a page
      • Category IconStyling and Formatting Pages
      • Category IconCollaborating on Pages
    • Category IconTemplates
    • Category IconWorking with Drafts
    • Category IconQuestions and Answers
    • Category IconLinks
    • Category IconTeam Home and Sidebar
    • Category IconBookmarks
    • Category IconDoes Tettra have a mobile app?
    • Documents: Adding PDFs to Tettra
  • Category IconKai AI Features
  • Category IconIntegrations
  • Category IconUsers & Permissions
  • Category IconAccount Management
  • Category IconBilling & Payments
  • Category IconSecurity

Troubleshooting pages that aren't loading

There may be times when you're trying to access a page, but you're unable to because it isn't loading. 


Step 1: Check your browser

Occasionally, your browser settings or extensions might be at fault for your Tettra pages that aren't loading. Try opening the Tettra page in a different browser or an incognito window to see if this is the case.  


Step 2: Update your browser

Your browser may be out of date with the latest version and is causing your page now to load. Check your browser for the latest version and update it if necessary. If that doesn't resolve the issue, please reach out to us at [email protected].


Step 3: Check moved or deleted pages

404 errors typically occur when a page has been moved or deleted. Please reach out to us if this happens so we can figure out whether or not this is an indexing issue. If you receive a different error message, follow the directions or reach out to us if you're unsure what to do.  


Step 4: Review page permissions

You will not be able to view a personal draft if it hasn't been shared with you or a page if it belongs to a private category that you don't have access to.


Step 5: Talk to support

As always, we're here to help! Feel free to reach out to our support team if you can't figure out the issue. Just let us know if you've tried any of the above, and we can pick up right where you left off. 

 When messaging Tettra support, please send the following information: 

  • The URL of the page 
  • A screenshot of the page 
  • Open the developer console in the browser and screenshot any errors in red. Here's how:
    • Chrome:  
      • Mac: Cmd + Option + J 
      • Windows: Ctrl + Option + J 
    • Firefox:  
      • Mac: Cmd + Shift + J 
      • Windows: Ctrl + Shift + J 
    • Safari 
    • Microsoft Edge: 
      • Windows: Ctrl + Shift + J 
      • Mac: Cmd + Option + J 


Related

  • Page editor overview
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