Users and Permissions Overview

Roles determine what you and your teammates can see and edit in Tettra. Admin roles that are designed for people responsible for managing accounts and billing. And there are also other more limited roles for team members and guests.

Here's a quick way to understand roles in Tettra:

Admins can edit billing information and remove users, along with all other permissions.
Editors can create and delete categories and invite new users, and have all other permissions.
Contributors and Guests can edit and update pages and do everything Read-Only users can do, but Guests have access to only some categories.
Read-Only users can read pages, comment on them, and ask questions.

All user types (regardless of role) will be considered in your account's overall user count for billing.

Types of roles

Admins overview

This role is for your core group of Tettra champions--the managers of your Tettra account.
Admins can do everything in your Tettra Account.
They have full account access to manage content, users, permissions, billing, and run export.

Editors overview

This role is for your managers and content owners--anyone you want to organize categories, invite new users, and access team settings.
Editors can create, delete, move, and reorganize content within categories.
Editors can do almost everything that Admins can do, but cannot edit the subscription, can't remove users, can't edit the team home, can't delete others' questions, can't export all page content, and can't access usage analytics reports.
Editors can view but not edit billing information, and invite new users.

Contributors overview

This role is for your subject-matter experts. They can create and edit content and move pages, but cannot create, update, move, or pin categories or subcategories.
Contributors can create and edit pages, but not categories--so they can't change the organizational structure of your content.
Unlike editors, contributors cannot view all users or invite new users, or view billing and subscription information.

Read-only users overview

This role is for your viewers and front-line employees.
Read-only users can view other users, search and view pages, thank page creators (🙏🏼), and use the questions and page requests features.
Access to read pages, ask questions, make requests, and create comments

Guests overview

This role is for your contractors, partners, or part-time employees.
A guest is essentially a contributor who is limited to only the categories you choose.
Unlike the contributor role, the guest cannot create or update templates.

The Guest and Read-Only User Roles are only available on our paid Scaling and Professional plans. Learn more about our plans here.

Permissions

In Tettra, each user has a role that dictates their level of access to Tettra's features. The table below details the specific permissions for each user type.

Managing users	Admins	Editors	Contributors	Read-only	Guests
View users	✔	✔	✔	✔
Invite users	✔	✔
Grant the Guest user access to specific categories	✔	✔
Add users in bulk	✔	✔
Change user types	✔
Add users in bulk	✔	✔
Deactivate users	✔
Modify deactivated users	✔
Set a default user role for new users	✔
Reactivate users	✔

Managing categories & pages	Admins	Editors	Contributors	Read-only	Guests
Create pages	✔	✔	✔		✔
View pages	✔	✔	✔	✔	✔
Edit pages	✔	✔	✔		✔
Search all pages	✔	✔	✔	✔	✔
Bookmark pages & categories	✔	✔	✔	✔	✔
Create page requests	✔	✔	✔	✔	✔
Change page viewing and category permissions	✔	✔
Transfer content ownership	✔	✔	✔
See page viewers	✔	✔	✔	✔	✔
Share a draft with a user	✔	✔
Delete a user from a draft	✔	✔
Update a page owner	✔	✔
Restrict page edits	✔	✔
Share a page with a link	✔	✔	✔		✔
Use the Slack shortcut to search inside channels and DMs	✔			✔
Comment on pages	✔	✔	✔	✔	✔
React to pages	✔	✔	✔	✔	✔
Ask questions	✔	✔	✔	✔	✔
Comment on/Answer questions	✔	✔	✔	✔	✔
Use templates	✔	✔	✔
Access version history	✔	✔
Verify pages	✔	✔	✔
Pin, move, or archive pages	✔	✔	✔		✔
Pin pages to Team Home	✔
Suggest page edits for approval				✔

Users and Permissions Overview

Here's a quick way to understand roles in Tettra:

Admins can edit billing information and remove users, along with all other permissions.
Editors can create and delete categories and invite new users, and have all other permissions.
Contributors and Guests can edit and update pages and do everything Read-Only users can do, but Guests have access to only some categories.
Read-Only users can read pages, comment on them, and ask questions.

All user types (regardless of role) will be considered in your account's overall user count for billing.

Types of roles

Admins overview

This role is for your core group of Tettra champions--the managers of your Tettra account.
Admins can do everything in your Tettra Account.
They have full account access to manage content, users, permissions, billing, and run export.

Editors overview

This role is for your managers and content owners--anyone you want to organize categories, invite new users, and access team settings.
Editors can create, delete, move, and reorganize content within categories.
Editors can do almost everything that Admins can do, but cannot edit the subscription, can't remove users, can't edit the team home, can't delete others' questions, can't export all page content, and can't access usage analytics reports.
Editors can view but not edit billing information, and invite new users.

Contributors overview

This role is for your subject-matter experts. They can create and edit content and move pages, but cannot create, update, move, or pin categories or subcategories.
Contributors can create and edit pages, but not categories--so they can't change the organizational structure of your content.
Unlike editors, contributors cannot view all users or invite new users, or view billing and subscription information.

Read-only users overview

This role is for your viewers and front-line employees.
Read-only users can view other users, search and view pages, thank page creators (🙏🏼), and use the questions and page requests features.
Access to read pages, ask questions, make requests, and create comments

Guests overview

This role is for your contractors, partners, or part-time employees.
A guest is essentially a contributor who is limited to only the categories you choose.
Unlike the contributor role, the guest cannot create or update templates.

The Guest and Read-Only User Roles are only available on our paid Scaling and Professional plans. Learn more about our plans here.

Permissions

In Tettra, each user has a role that dictates their level of access to Tettra's features. The table below details the specific permissions for each user type.

Managing users	Admins	Editors	Contributors	Read-only	Guests
View users	✔	✔	✔	✔
Invite users	✔	✔
Grant the Guest user access to specific categories	✔	✔
Add users in bulk	✔	✔
Change user types	✔
Add users in bulk	✔	✔
Deactivate users	✔
Modify deactivated users	✔
Set a default user role for new users	✔
Reactivate users	✔

Managing categories & pages	Admins	Editors	Contributors	Read-only	Guests
Create pages	✔	✔	✔		✔
View pages	✔	✔	✔	✔	✔
Edit pages	✔	✔	✔		✔
Search all pages	✔	✔	✔	✔	✔
Bookmark pages & categories	✔	✔	✔	✔	✔
Create page requests	✔	✔	✔	✔	✔
Change page viewing and category permissions	✔	✔
Transfer content ownership	✔	✔	✔
See page viewers	✔	✔	✔	✔	✔
Share a draft with a user	✔	✔
Delete a user from a draft	✔	✔
Update a page owner	✔	✔
Restrict page edits	✔	✔
Share a page with a link	✔	✔	✔		✔
Use the Slack shortcut to search inside channels and DMs	✔			✔
Comment on pages	✔	✔	✔	✔	✔
React to pages	✔	✔	✔	✔	✔
Ask questions	✔	✔	✔	✔	✔
Comment on/Answer questions	✔	✔	✔	✔	✔
Use templates	✔	✔	✔
Access version history	✔	✔
Verify pages	✔	✔	✔
Pin, move, or archive pages	✔	✔	✔		✔
Pin pages to Team Home	✔
Suggest page edits for approval				✔